Anfitrião(ã) de Hospedagem - Hotel Econômico BH

Conduct front desk operations by managing reservations via system, email, and phone while executing check-ins and check-outs with document verification. Receive guests according to brand standards, provide information and support, and act as the liaison between guests and hotel departments to resolve requests. Control room availability to prevent booking discrepancies, process billing and tax invoices, manage cash reconciliation, and administer loyalty programs for repeat clients. Maintain reception organization, adhere to internal procedures, and assist other areas as needed. Requires high school diploma, Office suite proficiency, and intermediate English. Superior hospitality education and advanced language skills are desirable.