Ancillary Claims Adjuster
$45,000–$55,000 year
On-site · Orlando, Florida, United States
Job Summary
Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities; verify claim information including coverage and eligibility; conduct detailed investigations to validate claims and ensure coverage compliance; collaborate with internal departments and external repair facilities to resolve issues; ensure compliance with policies, warranty guidelines, and legal regulations; process claims accurately and efficiently within established timelines; communicate claim decisions, approvals, and denials to stakeholders; provide exceptional customer service by addressing inquiries and escalations; maintain organized records and identify trends to improve claims handling.
Required Qualifications
- 5+ years of automotive claims administration or a similar role
- Strong understanding of automotive systems, components, and repair processes
- Familiarity with warranty regulations, guidelines, and best practices in the automotive industry
- Proficiency with claims management systems/software
- Excellent communication, interpersonal, and decision-making skills
- Ability to manage multiple claims while maintaining accuracy and efficiency
- High level of professionalism and confidentiality
- Self-starter with the ability to work independently and collaboratively
- Must pass a background check and drug screening
Additional Requirements
- Must pass a background check
- Drug screening required
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