Analytics Engagement Manager
$106,400–$123,600 year
On-siteFramingham, Massachusetts, United States
Job Summary
Gather client requirements and translate business needs into actionable specifications for technical teams. Develop comprehensive Statements of Work defining scope, deliverables, and timelines while managing multiple projects simultaneously. Collaborate with internal knowledge centers to drive service adoption and provide thought leadership on healthcare commercial intelligence. Monitor revenue, utilization, and margins for assigned accounts, proactively addressing over-utilization and identifying upsell opportunities. Validate data claims and coordinate escalations to resolve client conflicts diplomatically. Track customer satisfaction using feedback data to continuously enhance service delivery.
Required Qualifications
- 6+ years of demonstrated experience in technical RWD/RWE Analytics roles
- 2+ years in a client-facing role as a CSM, Insights Consultant, or Solutions Engineer capacity
- Expertise working with SQL (SQL Server and/or Databricks)
- Expertise working with Business Intelligence tools (Tableau and/or Power BI)
- Expertise working with medical claims (DRG, ICD, HCPCS/CPT, NDC) to drive insights for customers
- Experience working with data visualization and explaining the 'so what?' to clients
- High level of organizational skills and the ability to juggle multiple tasks with minimal supervision
- Ability to present technical topics to a business audience, both virtually and in-person
- Strong ability to work cross functionally to get things done
Desired Qualifications
- SQL Server
- Databricks
- Tableau
- Power BI
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