Analyste en infrastructures technologiques

Coordinate recurring operational maintenance to ensure software and hardware components function correctly. Monitor service levels, resource utilization, and process outcomes for assigned systems. Diagnose incidents affecting infrastructure by analyzing scope, prioritizing issues, and identifying root causes. Collaborate with clients, specialists, partners, and vendors to gather context and discuss resolution paths. Implement appropriate corrective actions, document solutions, and update ticketing systems with incident details. Communicate progress and status updates to incident coordinators, problem coordinators, division heads, and directors for major incidents. Establish and disseminate best practices regarding functions, tools, and procedures under your responsibility.