Analyst V Technology Services
On-sitePerry, Georgia, United States
Job Summary
Facilitate daily operational activities, measure process quality and compliance, and apply statistical methods to analyze and configure applications for improved customer experience. Identify, evaluate, and implement automation and continuous improvement ideas supporting ITIL-aligned processes while partnering with business users, process owners, and development teams to ensure effective application use. Lead cross-team initiatives, track status, and communicate progress; create metrics for improved measurement and reporting. Develop and maintain process documentation, train the TS and end-user community to increase adoption, and provide domain guidance to less experienced team members. Apply understanding of financial principles to team initiatives and understand Vistra value drivers to deliver innovative value creation ideas.
Required Qualifications
- 5-7 years professional experience in a technology or business field
- Professional certifications (e.g., ITIL, CSM, AWS)
- Demonstrated ability to lead, track, and communicate status of cross-team initiatives
- Demonstrated ability to identify, evaluate, and implement opportunities for automation and continuous improvement of ITIL-aligned processes
- Demonstrated ability to create and update process documentation
- Exceptional organizational skills, communication skills, and attention to detail
- Ability to learn quickly, be self-motivated to improve knowledge and tackle new challenges
- Proficient at creating leadership-level communications and presenting to and interacting with leaders
- Must demonstrate an energetic, hands-on, enthusiastic, results-oriented approach as a team player, capable of adding significant value to the existing team
Desired Qualifications
- Experienced gained through college degree programs and/or certifications in business or technology related field, or equivalent experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.