Analyst, Trust & Safety Ops (Bangalore)
Hybrid · Bengaluru, Karnataka, India or IN
Job Summary
Analyst, Trust & Safety Ops (Bangalore) responsibilities include performing manual reviews of customer accounts and transactions to assess fraud risk; investigating and responding to fraud-related activity in real time; handling disputes end-to-end with investigation, evidence preparation, and representment; making risk-based decisions across fraud and disputes; identifying and escalating fraud and chargeback patterns; collaborating with cross-functional teams and external partners; supporting development of operational processes, playbooks, and quality standards across both workflows; maintaining high performance against KPIs.
Required Qualifications
- 2+ years experience in fraud operations, manual reviews, and chargebacks / disputes in fintech, payments, or high-risk environments
- Ability to operate across both fraud investigations and disputes workflows (or strong experience in one with exposure to the other)
- Understanding of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles
- Strong knowledge of fraud risk signals, transaction analysis, and decision-making frameworks
- Ability to make consistent, high-quality decisions in fast-paced environments
- Strong attention to detail and analytical mindset
- Clear communication and collaboration skills
- Hands-on experience with crypto products (buying, wallets, exchanges)
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