Analyst, Technology Account Management
HybridSão Paulo, São Paulo, Brazil
Job Summary
Conduct data-driven analytics and reporting to monitor customer health, service adoption, and transaction performance. Collect and interpret customer data from multiple sources to develop dashboards, presentations, and performance summaries. Identify trends, risks, and opportunities to support decision-making, root cause analysis, and performance improvement initiatives. Manage a portfolio of selected customer accounts by building relationships with key stakeholders and serving as a point of contact for performance discussions. Collaborate cross-functionally with Product, Operations, Engineering, Sales, and Market Delivery teams to resolve issues and deliver scalable solutions. Report automation and data quality improvements to drive continuous improvement across the organization. This role is based in São Paulo with a hybrid schedule of at least three days in the office.
Required Qualifications
- Experience in analytics, customer support, account management, customer success, or related roles
- Interest in technology, payments, and customer performance analysis
- Strong analytical skills, with the ability to interpret data, identify trends, and generate insights
- Experience creating reports, dashboards, presentations, or performance summaries
- Ability to communicate effectively with both technical and non-technical audiences
- Strong organizational skills, attention to detail, and a proactive approach to problem-solving
- Native Portuguese
- Fluency in English
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
- Expectation to work from the office at least three days per week
Desired Qualifications
- Knowledge of the payments ecosystem, including payment schemes, issuers, acquirers, and processors
- Familiarity with authorization, clearing, and settlement processes
- Experience supporting customer-facing teams or managing customer relationships
- Experience with data visualization and reporting tools such as Power BI or Tableau
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