Analyst, TEBG Customer Issue Resolution (Bahasa Speaker)
On-siteTaguig, Metro Manila, Philippines
Taguig, Metro Manila, PhilippinesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Receive and log customer complaints through designated channels, analyze details to determine root causes, and coordinate with cross-functional teams to investigate and resolve issues. Monitor customer accounts for overdue balances, initiate collection activities, negotiate payment arrangements, and maintain accurate records of credit evaluations and account status. Prepare summary reports for internal stakeholders, identify trends or recurring issues, and escalate when necessary. Communicate resolutions and status updates to customers professionally while adhering to company procedures and service level agreements.
Required Qualifications
- Bachelor level university/college degree
- At least 2 years in a Customer Issue Resolutions/Billing/Credit and Collection role
- Working knowledge of theories and practices, typically applied to one discipline within Customer Service (such as Account Management, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics)
- High Proficiency of the Bahasa Indonesia language – Reading, Writing, Speaking, and Listening skills
- Ability to communicate in spoken and written English
- Demonstrated proficiency in coordinating tasks
- Detail-Oriented and high level of comfortability with operational processes
- Collaborative and a Team player
- Analytical and a fast learner
- Experience with a wide array of organizations, countries, and business or functional processes
- Knowledge and use of Excel and Microsoft Office systems
- Maintain and remain current with all training and certifications
- Salesforce experience
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