Analyst, Print Pack & Ship Operations & Fleet
$67,900–$106,100 year
On-siteBoca Raton, Florida, United States
Job Summary
Physically test equipment and programs in the lab and stores, running units through configurations, paper settings, and use cases while documenting findings. Validate and code monthly meter payments and invoices for review, then order finishing equipment and non-catalog requests. Draft field commentary and equipment how-to documentation as input for SOPs, then operationalize Print, Pack & Ship processes on the ground in stores. Provide frontline support during equipment deployments by distributing memos, staffing a real-time troubleshooting help desk, and escalating issues as needed. Monitor vendor service levels daily and flag emerging issues to the Sr Analyst. Own first-line response for Ask for Support tickets and run field testing in support of pilot programs. Use MS Office and actively apply AI tools to speed up repetitive tasks like testing logs and reporting.
Required Qualifications
- Associate degree or equivalent years of experience
- Business or related field
- 2-3 years' experience in related field
- Retail store experience, specifically in print and tech services operations
- Ability to operate a print services department
- Ability to operate a tech services department
- Ability to use MS Office
- Strong communication skills (verbal and written)
- Organizational skills
- Business process and problem-solving skills
- Manage by influencing others
- High initiative
- Customer focused
- Ability to create strong relationships
Desired Qualifications
- Ability to actively use Claude/AI tools to speed up repetitive tasks (testing logs, invoicing, reporting) and document steps taken for repeatability
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