Analyst II - SAM Specialist
On-siteHouston, Texas, United States
Job Summary
Manage software assets across the organization by supporting the full life cycle, including request, procurement, deployment, usage tracking, optimization, and retirement. Maintain accurate software inventory and license records to support reporting, compliance, audits, and business stakeholders. Track entitlements and usage to ensure license compliance, identify normalization gaps, and monitor discovery coverage across endpoints, servers, and cloud environments. Support timely reclamation of unused licenses and perform periodic internal audits to document findings and assist with remediation. Collaborate with IT, procurement, finance, and security teams to improve contract visibility and contribute to continuous improvements in SAM processes and reporting capabilities. Utilize SAM tools such as ServiceNow for tracking, analysis, and reporting.
Required Qualifications
- Minimum 3-5 years' experience in Software Asset Management (SAM) or IT Asset Management with a focus on software lifecycle and license management
- College degree in a related field of study
- Excellent verbal and written communication skills
- Experience using SAM or inventory management tools to manage software assets, track entitlements, and generate reports (e.g., ServiceNow, SAP, spreadsheets)
- Familiarity with software licensing models, enterprise applications, and environments including desktop, server, cloud, and SaaS platforms
- Understanding of common SAM challenges such as normalization gaps, discovery coverage, reclamation delays, and contract visibility
- Self-starter, yet willing and able to take and execute direction when needed
- Works well in a team environment
- Must regularly lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Travel including air travel or auto travel may occasionally be required
Desired Qualifications
- Certified Software Asset Manager (CSAM)
- ITIL Foundation
- Certified IT Asset Manager (CITAM)
- Relevant SAM tool certifications (e.g., ServiceNow SAM)
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