Analyst II - ML Services
On-site · Bengaluru, Karnataka, India
Job Summary
Collaborate with Product, Services, Engineering, and Data Science teams to build and deliver AI products while connecting with stakeholders to understand use cases. Responsible for managing daily tasks including data annotation and AI quality monitoring. Develop systems to ensure quality delivery, assist in people management, and maintain effective communication. A qualified candidate will possess a bachelor's or master's degree, 2+ years of relevant experience, coding skills, and proficiency with LLMs and documentation tools.
Required Qualifications
- Full-time bachelor's or master's degree in either Management, Engineering, or Communication
- Overall, 2+ years of experience in delivering ML projects, AI quality monitoring, or similar role
- Write and review production-grade code and can guide architectural decisions across backend, data, and ML-adjacent systems
- Prior experience and background in service delivery, AI quality monitoring, data annotation, KPI monitoring, data management, team management, client communication, vendor management, and documentation.
- Awareness of ML lifecycle and workflows, from initial client consultation to final deployment.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
Desired Qualifications
- Hands-on experience of building solutions using LLMs, AI agents, and Agent Copilot frameworks
- Good written and verbal communication skills - Ability to create training documentation, review project documents for peers, and create custom documentation when required for a client
- Organizational and interpersonal skills to keep project goals clear, have timely connects with internal team/clients, and ensure deliveries are checked and tested in prior.
- Ability to collaborate - working with the Manager on setting team goals, planning, and achieving them.
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