Analyst, HR Technology
$67,500–$90,000 year
Remote · California, United States or New York, United States
Job Summary
Analyst, People Technology role focusing on day-to-day management of People technology cases, Workday configuration, troubleshooting, and ongoing system maintenance. Responsibilities include Tier 1 and Tier 2 support across Workday modules (Core HR, Learning, Benefits, Recruiting, Time and Absence, Talent and Performance), identifying trends and gaps, recommending system/process improvements, configuring core HR processes, creating Workday reports/dashboards, participating in discovery/testing of enhancements, adhering to change-management methodologies, and collaborating with People Operations to enhance self-service capabilities. Strong emphasis on customer service, independent work style, and ongoing documentation and training materials.
Required Qualifications
- Bachelor’s degree in a related field
- 3+ years of experience supporting Workday HCM (Core HR, Learning, Benefits, Recruiting, Time and Absence, Talent and Performance Management)
- Strong experience in case management with ability to manage volume and prioritize
- Proven ability to handle Tier 1 and Tier 2 support queries with strong judgment and communication skills
- Experience creating Workday reports and dashboards and working with EIBs/mass operations
- Ability to work independently and with stakeholders; strong documentation and training material creation
- Understanding of HR processes and system configuration improvements
- Attention to detail and ability to support change management and audit compliance
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