Analyst, EHR Support
Remote
Job Summary
Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues. Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up. Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement. Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues. Assist with user provisioning, system configuration checks, and validation for new and existing practices. Maintain up-to-date case notes and communication records in Salesforce. Contribute to knowledge base articles, job aids, and process improvement initiatives. Provide excellent customer service and support to physicians and staff, ensuring a positive user experience.
Required Qualifications
- Strong understanding of athenaOne workflows and system requirements
- Analytical problem-solving skills
- Customer-focused mindset
- Ability to manage multiple priorities in a fast-paced, remote environment
- Strategic and results-driven individual
- Passion for helping physicians and clinics thrive
- Customer Focus – Provides timely, professional, and solution-oriented support to physicians and staff
- Analytical Thinking – Troubleshoots effectively, identifies root causes, and applies sound judgment to resolve EHR issues
- Communication – Communicates clearly, concisely, and professionally with both technical and non-technical users
- Technical Proficiency – Demonstrates strong understanding of athenaOne workflows and system requirements
- Collaboration – Works effectively with internal teams and external partners to ensure seamless case resolution
- Personal Accountability – Manages workload, meets deadlines, and consistently follows through on commitments
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.