Analyst - Delivery
On-siteChennai, Tamil Nadu, India
Chennai, Tamil Nadu, IndiaOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Conduct cold outreach and warm transfers to existing Foodhub clients on third-party platforms to pitch integration services. Guide clients through the integration process while monitoring new integrations for the first 14 days to ensure seamless transitions. Act as the dedicated point of contact for technical escalations and manage cancellation requests by identifying pain points and persuading clients of long-term value. This role blends sales, technical onboarding, and account management for Uber, Deliveroo, and other marketplaces.
Required Qualifications
- 2+ years of experience in account management, Customer Service, sales, or technical support
- Experience in any relevant technology sector
- A strong ability to learn and adapt to evolving technology products and internal software tools
- Excellent negotiation skills for both sales pitching and retention/cancellation handling
Desired Qualifications
- A background in food tech
- Familiarity with restaurant POS systems or third-party marketplaces
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