Analyst, Customer Operations

Conduct daily diagnostic imaging coverage including identifying opportunities to improve service into consignee and customer locations, creating and implementing solutions based on findings. Provide reporting and actions using standard CJ tools for carrier performance, consignee performance, and volume spike impacts. Respond to all Customer requests for information and facilitate regularly scheduled customer phone meetings, including updating customer action item registers. Ensure customer promotions and events are communicated internally and executed flawlessly while managing performance to Retailer expectations. Partner with CJL Warehouse and customer manufacturing shipping locations to ensure volumes can be supported and support Customer invoicing processes. May be required to be on call and work as part of a Saturday rotation.