Analyst, Consumer AI
On-siteMiami, Florida, United States
Job Summary
Develop KPI frameworks and measurement plans for AI initiatives while analyzing customer, digital, loyalty, marketing, ecommerce, and operational data to identify opportunities. Create dashboards tracking adoption, effectiveness, and business value, then measure revenue impact, productivity improvements, and customer satisfaction. Support user acceptance testing, pilot programs, and solution validation by documenting test plans, results, and defects. Design A/B testing frameworks and evaluate AI-generated outputs for quality, accuracy, and compliance. Develop executive scorecards and recurring performance reports for leadership reviews, translating complex data into actionable recommendations. Monitor progress against strategic objectives and assist with roadmap planning and portfolio tracking.
Required Qualifications
- Bachelor's degree in Business, Analytics, Information Systems, Marketing, Data Science, Computer Science, or related field
- Strong analytical and problem-solving skills
- Experience working with data analysis, reporting, project coordination, or business analysis activities
- Strong written and verbal communication skills
- Ability to work effectively with cross-functional business and technology teams
- 2+ years of experience in business analysis, analytics, digital product support, project management, consulting, technology, or related fields
- Experience gathering requirements, documenting processes, and supporting cross-functional initiatives
- Experience using reporting and visualization tools such as Power BI, Tableau, Excel, or equivalent
- Experience developing reports, dashboards, KPIs, and business insights
- Familiarity with AI, Generative AI, digital products, automation, analytics, or emerging technology initiatives
- Experience supporting testing, quality assurance, or user acceptance testing activities
- Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint
- Ability to manage multiple priorities in a fast-paced and evolving environment
- Experience preparing executive presentations, status updates, and business recommendations
- Less than 25% with shipboard travel likely
- Must be able to remain in a stationary position at a desk and/or computer for extended periods of time
- Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area
- This position is classified as 'in-office'
- Work from a designated Carnival office in South Florida Monday through Thursday each week
- Employees may work from their homes on Fridays
Desired Qualifications
- Experience working with Microsoft Copilot, Copilot Studio, Power Platform, or AI-enabled business tools
- Experience supporting digital transformation, automation, or innovation initiatives
- Basic understanding of prompt engineering, AI governance, and responsible AI concepts
- Experience in ecommerce, marketing, loyalty, customer experience, travel, hospitality, or cruise industries
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