ANALISTA SUPORTE II

Support, install, and configure new IT equipment, including reconfiguring previously installed systems. Diagnose incidents and resolve problems, potentially collaborating with vendors and other professionals. Install and configure operating systems (MS-Windows 7/8/10/11) and native user tools like MS-Office, Outlook, and cloud applications (Office 365, Teams, One Drive). Perform basic network infrastructure repairs, such as cable crimping and physical A-switch installation in racks. Register, track, and resolve service requests in the ticketing system. Develop procedures for solution administration, including documentation and operational guidelines. Identify automation opportunities by writing or proposing tools to streamline processes. Maintain the knowledge base by reviewing operational documents, researching new solutions, and proposing improvements. Requires a complete Bachelor's degree and 3 years of experience. Full benefits package includes meal allowance, educational discounts, and health coverage.