Analista de Suporte Técnico Sênior - Fiscal

Handle client support tickets via the ticketing system and phone to resolve functional and technical inquiries regarding fiscal products. Execute error simulations in the internal test environment to reproduce reported incidents, then perform remote access or phone contact to identify root causes when internal reproduction fails. Manage multiple activities by tracking ticket progress, opening internal development requests for identified incidents, and classifying calls to determine root causes. Generate knowledge base content through FAQ creation and maintain performance against established metrics. This role supports Thomson Reuters' mission to provide reliable information for professionals in tax, commerce, and law.