ANALISTA DE SUPORTE TÉCNICO PL

Clarify technical or operational queries, monitor event timelines, and provide user status updates with solution forecasts. Perform corrective maintenance on hardware and software for desktops and printers, while executing preventive maintenance across the contracted equipment park. Move and reconfigure hardware resources, install and update software, and conduct necessary user-present tests. Verify equipment status, check for critical software updates, and generate informational reports detailing problem severity and installation procedures. Remanage equipment, submit asset inventory documentation, and complete delivery checklists with users.