Analista de Suporte Jr. (Admin. Jira)
On-siteCuritiba, Paraná, Brazil
Curitiba, Paraná, BrazilOn-siteFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Manage Jira Service Management and Software workflows, ensuring agile and effective support for project maintenance requests while adhering to SLAs. Monitor automation indicators, identify process improvement opportunities, and implement custom fields, integrations, and reports. Collaborate with squads to define project requirements and validate maintenance requests against strategic definitions. Document all system changes in Confluence to maintain knowledge continuity and ensure accurate data analysis for service catalogs.
Required Qualifications
- Experiência anterior como administrador de ferramentas Atlassian (Jira, Jira Service Management, Confluence, etc.)
- Noções em práticas de gerenciamento de serviços de TI
- Noções de boas práticas de processos (Lean Six Sigma, PDCA)
- Noções Métodos Ágeis e ferramentas de gestão de projetos (Scrum, Kanban, etc.)
Desired Qualifications
- Conhecimento / Certificação ITIL
- Certificação Atlassian
- Conhecimento desenvolvimento e manutenção de APIs
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