Analista de Suporte III - Data Center

Conduct day-to-day support for client demands in a fully on-site role within client premises in Florianópolis. Execute incident resolution, problem analysis, configuration, and change implementation for Teltec equipment and solutions. Manage technical ticket escalations with vendors, document all technical procedures, and close tickets upon client validation. Proactively engage with client operations while monitoring SLAs and indicators to ensure service level agreement compliance. Escalate unresolved incidents to appropriate support levels.