Analista de SAC
On-siteSão Paulo, São Paulo, Brazil
São Paulo, São Paulo, BrazilOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Conduct customer service via WhatsApp, email, and website forms, managing returns, exchanges, warranties, and complaints. Operate internal systems (VTEX, Tiny, Movidesk) to ensure tracking, while responding to marketplace and Reclame Aqui inquiries within established deadlines. Collaborate with the Quality Committee to analyze returned products for defects and non-conformities, then interface with Finance to process refunds and track timelines. Work with Marketing, Products, and Commercial teams to share insights and drive continuous process improvement while adhering to internal policies and consumer protection laws.
Required Qualifications
- Experiência prévia em Atendimento ao Cliente (SAC), Customer Success ou áreas de relacionamento
- Conhecimento do Código de Defesa do Consumidor (CDC) e boas práticas de atendimento
Desired Qualifications
- Vivência no atendimento de Reclame Aqui, Procon, marketplaces e tratativas de pós-venda
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