Analista de Relacionamento Pós Vendas Júnior - Exclusiva para pessoas com deficiência

Conduct retail, franchise, and e-commerce customer service via phone, email, and WhatsApp; manage order portfolios, troubleshoot consumer incidents, and coordinate with logistics, commercial, finance, suppliers, and operations to resolve demands. Negotiate financial settlements, generate coupons, and monitor service levels while tracking satisfaction indicators. Analyze complaint causes to propose corrective actions, ensure system data integrity, and identify process improvement opportunities. This entry-level role supports the Corporate unit business focused on "Solutions for Better Living" through brands like Deca, Ceusa, and Castelatto.