Analista de Relacionamento com o Cliente Sr.

Act as a technical reference for the client relationship area, resolving high-complexity demands and leading critical cases through internal and external stakeholder coordination. Represent the team in technical and strategic meetings, while conducting assemblies with property managers and key client engagements. Manage external reputation on platforms like Reclame Aqui by ensuring qualified responses and alignment with company standards. Develop and validate service excellence patterns, monitor strategic indicators such as NPS and CSAT, and map opportunities to improve the customer journey. Collaborate with coordination to implement projects, processes, and systems that promote cross-functional integration and a client-centric culture.