Analista de Relacionamento com o Cliente Pl

Execute client service through official channels, ensuring quality, speed, and adherence to established standards. Register, track, and conclude requests while meeting deadlines and service levels. Interface with Engineering, Technical Assistance, Finance, Credit, and Legal teams to resolve demands and lead medium-complexity engagements by analyzing alternatives and proposing solutions. Monitor operational indicators, support process improvement, and draft client communication materials. Assist with meetings, inspections, key handovers, and events related to client relationships. Update client portal content, prepare operational reports, and track SLA compliance.