Analista de Processos e Qualidade

Structure, map, and evolve organizational processes to ensure standardization, efficiency, and cross-area integration. Govern process operations by guaranteeing compliance, traceability, and adherence to company guidelines. Define, monitor, and analyze operational KPIs and SLAs, creating management dashboards and executive reports. Identify performance deviations, operational bottlenecks, and improvement opportunities to propose structured action plans. Apply continuous improvement methodologies such as BPMN, Lean, PDCA, and Six Sigma to enhance service delivery and reduce costs. Map operational risks and propose preventive and corrective actions. Facilitate alignment and data-driven culture between areas while ensuring customer journey consistency. Requires a minimum of two years of experience in processes, quality, or governance, with proficiency in BPMN, KPI management, and workflow tools.