Analista de Performance & Insights CX - Pleno
On-siteSão Paulo, São Paulo, Brazil
Job Summary
Conduct ad hoc analyses and build performance dashboards to track customer experience indicators and forecast budgets. Report governance results across business units and partner with Product and Customer Services to generate multidisciplinary insights that improve client journeys. Develop studies addressing business pain points to suggest systemic process improvements and support senior management with exploratory data analysis and executive presentations. This role focuses on efficiency gains within Flash's intelligent HR and financial ecosystem, leveraging SQL and BI tools like Metabase or Power BI. Candidates must report to CX Operations and attend the São Paulo office at least twice weekly.
Required Qualifications
- Conhecimento em linguagem SQL
- Conhecimento nas ferramentas Google Suite
- Conhecimento Pacote Office com fluência em Excel e PPT
- Experiência com Ferramentas de Business Intelligence (ex: Metabase, MS Power BI, Tableau)
- Disponibilidade para ir presencialmente ao menos 2x por semana em nosso escritório (São Paulo, SP)
Desired Qualifications
- Formação: preferencialmente Engenharia, Administração ou áreas exatas (não obrigatória)
- Capacidade analítica e perfil curioso
- Experiência com CRM (Hubspot)
- Experiência com Metabase, Databricks, PostgreSQL
- Atuação com interface junto ao CX
- Experiência em start-up/scale-up
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