Analista de Performance Comercial
RemoteBrazil
BrazilRemoteFull TimeAssociates Degree
Full TimeAssociates Degree
Job Summary
Analyze and prioritize commercial renewal opportunities to improve lead distribution and conversion rates. Supervise and organize all chat interactions via WhatsApp and other platforms, ensuring agile responses aligned with sales strategies. Monitor commercial KPIs such as conversion rates, average response time, and SLA to identify bottlenecks and propose improvements. Support the sales team by qualifying leads, assessing urgency and potential, and delegating high-value opportunities to the most suitable sellers. Utilize CRM tools like Pipedrive and HubSpot to track metrics and drive strategic decisions.
Required Qualifications
- Graduação completa em Administração ou áreas afins
- Experiência em métricas, KPIs e análise de dados comerciais
- Conhecimento básico em contabilidade ou serviços contábeis
- Experiência com atendimento via Canais Digitais (WhatsApp, Chat, Omnichannel)
- Experiência avançada em qualificação, priorização e distribuição de Leads
- Conhecimento intermediário em Excel / Google Sheets
- Experiência com CRM e ferramentas comerciais (Pipedrive, HubSpot)
Desired Qualifications
- Experiência com vendas em escritórios de contabilidade
- Vivência com inside sales ou pré-vendas
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