Analista de Operações I (Suporte Remoto)
On-sitePorto Alegre, Rio Grande do Sul, Brazil
Job Summary
Conduct remote terminal maintenance by diagnosing issues, directing field technicians for physical resolutions, and coordinating with external vendors for service orders. Monitor terminal status, update detailed records in Salesforce, and confirm resolutions with stakeholders while logging causes and solutions. Provide remote support to technicians regarding diagnostics, status updates, and procedural guidance. Manage call handling escalations and ensure accurate interaction logging via URA. Requires full technical degree in IT, networking, or related fields, with experience in remote support and availability for shift rotations. Salesforce and Qualitor familiarity are preferred.
Required Qualifications
- Curso técnico completo ou superior em andamento em Sistemas de Informação, Ciências da Computação, Redes e áreas afins
- Experiência com atendimento remoto
- Disponibilidade de horários (escalas)
Desired Qualifications
- Conhecimento em ferramentas de chamados (preferencialmente Qualitor / Salesforce)
- Lógica e programação de testes
- Conhecimento em Trauma Zero e Zabbix
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