Analista de Melhoria Contínua I

Monitor performance indicators and define quality actions with process managers to maintain ISO 9001 certification. Apply corporate standards through process monitoring, document divergences, and disseminate quality tools via training and action plans. Track customer satisfaction surveys and handle complaint resolutions using standard forms. Conduct internal inspections for container maintenance, requalification, and scrapping by visiting segregated batches at suppliers or the base. Facilitate BSC implementation as an internal training multiplier and collect data from process managers for the Monthly Quality Report. Perform internal audits, structure local Critical Analysis Meetings, and consolidate information for management reviews. Collaborate with local managers to decompose organizational policies into micro-market objectives and ensure compliance with quality, environmental, and safety risks. Requires a complete engineering degree, advanced Office skills, prior quality experience, Lean/TPM knowledge, and travel availability.