Analista de Experiência do Cooperado - Foco em VOC, Melhoria Contínua e Outer Loop

Execute projects managing the cooperative member experience by applying continuous improvement cycles to products, services, and channels. Monitor Voice of the Member data from surveys, complaints, and feedback to identify pain points and drive positive journey changes. Act as the primary advocate for member experience, directing product and service development to ensure member feedback shapes new solutions. Connect internal teams to identified opportunities and guarantee initiative evolution through implementation, measuring results and validating solution effectiveness.