Analista de Excelência e Performance de CRM Pleno
On-siteCravinhos, São Paulo, Brazil
Job Summary
Govern the operational excellence of the commercial CRM through data management, user adoption tracking, functional administration, and business process support. Monitor CRM utilization, data quality, and performance indicators to identify deviations and propose efficiency actions for the sales force. Manage the improvement demand cycle, including requirement gathering, backlog organization, delivery tracking, functional testing, and homologation. Develop training paths, learning trails, reports, and support materials to promote user proficiency and act as the functional reference between business areas and technology. Ensure the application of guidelines, processes, and best practices across business units while generating metrics for continuous tool and process evolution.
Required Qualifications
- Ensino superior completo em Administração, Engenharia, Sistemas de Informação, Tecnologia, Gestão Comercial ou áreas correlatas
- Experiência com CRM de Vendas e processos comerciais, incluindo gestão do funil, governança, adoção da ferramenta e melhoria contínua
- Conhecimento em análise de dados e indicadores, com domínio de Excel e Power BI para elaboração de relatórios e dashboards
- Experiência em levantamento de requisitos, gestão de backlog, testes e homologações, com capacidade de interação entre áreas de negócio e tecnologia
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