Analista de Customer Success Pleno | TRACK&FIELD | Ipiranga

Conduct customer support for internal and external clients across voice, email, chat, social media, and third-party platforms like Reclame Aqui. Clarify internal processes and ensure adherence to service level agreements while proactively identifying churn risks to drive retention. Analyze client feedback to inform continuous improvement initiatives and support data-driven solutions aligned with business needs. Collaborate with partner teams to eliminate bottlenecks and automate processes, maintaining close communication to enhance the overall customer experience. Work onsite in Ipiranga from Tuesday to Saturday, applying Zendesk, Vtex, and Synthese tools within a retail fashion environment.