Analista de Customer Experience – Pouso Alegre/MG
On-sitePouso Alegre, Minas Gerais, Brazil
Job Summary
Conduct B2B client retention and success strategies while tracking tickets, metrics, and service indicators. Guide clients through post-sales onboarding and SaaS platform training, resolving inquiries regarding IoT devices, connectivity, and services. Develop documentation and action plans to improve support processes, collaborating across teams to enhance the overall customer experience. Requires at least one year of B2B client relationship experience, familiarity with ticketing systems and CRM tools, and knowledge of Windows, iOS, Android, and IoT hardware. Full-time CLT role in Pouso Alegre, MG, Monday through Friday from 08h to 17h30.
Required Qualifications
- Experiência com relacionamento com clientes B2B, de no mínimo 1 ano
- Conhecimento em métricas de Customer Experience e Customer Success
- Familiaridade com ferramentas de gestão de chamados, CRM ou relacionamento com clientes
- Facilidade para utilizar sistemas, aplicativos e plataformas SaaS
- Conhecimentos básicos ou intermediários em Windows, iOS, Android, software, hardware, redes e dispositivos IoT
- Ensino médio completo
Desired Qualifications
- Ensino superior completo ou em andamento
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