Analista de Contas / CS Júnior – Belo Horizonte/MG
HybridBelo Horizonte, Minas Gerais, Brazil
Job Summary
Conduct daily customer success activities for an initial portfolio of approximately 60 clients, ensuring adequate system utilization and adoption. Lead periodic follow-up meetings post-implementation and execute defined relationship cadences. Log all interactions, meetings, and account information into the CRM while identifying churn risks and expansion opportunities. Maintain organized records to track account progress and support upsell initiatives. Requires at least six months of customer relationship experience and proficiency with Office/Google tools and CRM platforms like Trello. This Junior role supports the company's growth in modernizing vehicle dismantling center management through direct client engagement and platform adoption.
Required Qualifications
- Ensino médio completo
- Mínimo de 6 meses de experiência com relacionamento, acompanhamento ou suporte a clientes
- Conhecimento de Pacote Office e ferramentas Google
- Familiaridade com CRM, especialmente Trello
- Capacidade de realizar reuniões por videoconferência
- Organização para registrar informações e acompanhar cadências de contato
Desired Qualifications
- Experiência em empresas de tecnologia, software, SaaS ou startups
- Conhecimento do ClickUp
- Vivência nas áreas comercial, vendas, gestão de contas ou Customer Success
- Experiência com atendimento remoto ou relacionamento digital com clientes
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