Analista de Atendimento ao Cliente

Update and maintain demand information in systems and controls to ensure data consistency, while monitoring forecasts, order portfolios, and sales history to identify deviations and trends. Conduct comparative analyses between realized demand, forecasts, and sales plans to generate structured visibility on gaps, risks, and opportunities. Signal risks of stockouts, excess inventory, and obsolescence, proposing mitigation actions, and prepare reports and analytical indicators to support decision-making. Interact with Sales, Customer Service, PCM, PCP, Logistics, and Production teams to align information, resolve deviations, and define priorities. Identify process improvement opportunities to enhance standardization and governance, ensuring data organization, traceability, and adherence to established routines.