Analista de Atendimento ao Cliente (Assistência Técnica)

Assist personalized customer inquiries via social media and phone, tracking responses to resolve doubts and complaints in accordance with the Consumer Defense Code. Monitor performance indicators to ensure high satisfaction levels, while drafting and updating client service procedures. Support the technical team and other areas with problem-resolution methodologies and quality standards, proposing innovations to improve consumer service strategies. Handle administrative processes and ensure compliance with quality system procedures, disciplinary rules, and safety norms. Requires higher education in progress and experience in technical assistance and customer service. Schedule is Monday to Thursday, 07:10 to 17:10, and Friday until 16:10. Benefits include health insurance, education assistance, transportation, and meals.