ANALISTA ATENDIMENTO JR-7
On-siteSão Paulo, São Paulo, Brazil
EXPIREDSão Paulo, São Paulo, BrazilOn-siteFull TimeEntry LevelMasters DegreeLarge
Full TimeEntry LevelMasters DegreeLarge
Job Summary
Understand client needs and explain portfolio solution functionalities to ensure satisfaction through constant monitoring and proactive actions. Generate, analyze, and optimize service demand KPIs while collecting feedback and identifying unmet portfolio requirements for internal routing. Interpret client demands as a voice for other areas, facilitating data resolution, software usage guidance, and effective information delivery. Conduct client and internal team training on market offerings while maintaining deep knowledge of Ibope products, methodologies, and internal service flows.
Required Qualifications
- Superior completo ou cursando
- Conhecimento do ecossistema publicitário e especialmente de mídia e mídia digital
- Profundidade nas ofertas do Ibope (produtos, metodologias, análises, entregas etc.)
- Capacidade analítica
- Experiência em atendimento ao cliente
- Inglês fluente
Desired Qualifications
- Experiência em capacitação do mercado
- Espanhol intermediário
- MBA/Pós-graduação em Marketing/Negócios
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