ANALISTA ADMINISTRATIVO PL

Analyze NIP demands to identify root causes, standardize complaint themes, and map beneficiary journeys to prevent recurrence. Conduct qualitative and quantitative analyses of NIP indicators, tracking trends and seasonalities to reduce issues. Draft executive reports and strategic studies for leadership decision-making while acting as a facilitator between business units to resolve client experience problems. Monitor ANS regulatory indicators and develop comparative market studies to support corporate strategy. Support action plan forums and promote a shared responsibility culture regarding NIPs.