AMS - Technical Support Specialist
$31,200–$31,200 year
Remote
Job Summary
Provide technical support to clients and dealers via phone and email, assisting with product information, troubleshooting, and technical questions. Diagnose product problems and recommend appropriate solutions while educating customers on correct setup and use. Adjust support style based on customer technical knowledge and provide dealers with pricing information. Support Pro Audio, keyboard, and DJ product lines including Allen & Heath, Nord, CAD, Fostex, and Reloop. One position requires weekend on-call rotation. Bilingual in French and English is required; Spanish is an asset. Candidates must work Canadian holidays that do not correspond with US holidays.
Required Qualifications
- Bilingual in French and English
- Must be able to work Canadian Holidays that do not correspond with US holidays
- Proficiency with Microsoft Office Applications
- Strong attention to detail
Desired Qualifications
- D.E.S (High-School leaving) preference will be given to those with technical experience or training
- Spanish will be considered an asset
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