AmeriCorps Vista Virtual Services
$84,000–$84,000 year
On-siteColumbus, Georgia, United States
Job Summary
Assess current VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems. Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up. Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures. Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures. Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements. Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.
Required Qualifications
- Be at least 18 years old
- Meet AmeriCorps citizenship or lawful permanent resident requirements
- Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements
- Teamwork and Communication Skills
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