AmeriCorps Member Workforce Specialist (3391)

Job Summary

Required Qualifications

• •Valid driver's license
• •High school diploma or its equivalent
• •Has not enrolled more than four times in an AmeriCorps State or National Direct Program, or more than five one-year terms for VISTA programs or two terms for NCCC programs
• •Strong desire to serve
• •Commitment to diversity, teamwork and self-development
• •A desire to work with youth
• •Basic computer skills, including Microsoft experience
• •Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics
• •Technical Skills - Pursues training and development opportunities, striving to build knowledge and skills continuously, shares expertise with others
• •Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• •Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things
• •Oral Communication - Speaks clearly and persuasively in both positive and negative situations; listens and requests clarification; responds well to questions; demonstrates effective group presentation skills
• •Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information
• •Quality Management - Seeks opportunities to enhance and promote quality; exhibits accuracy and thoroughness
• •Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce
• •Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values
• •Organizational Support - Follows policies and procedures, completes administrative tasks accurately and on time, supports the organization's goals and values, and promotes affirmative action and respect for diversity
• •Planning and Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives
• •Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration, regardless of their status or position; accepts responsibility for one's actions; follows through on commitments
• •Quality - Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback to enhance performance; monitors own work to ensure quality
• •Quantity - Meets productivity standards; completes work promptly; strives to increase productivity; works efficiently and effectively
• •Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly
• •Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events
• •Regularly required to sit and walk
• •Frequently required to use their hands to forge, handle, or feel objects, and to talk or hear
• •Occasionally required to stand and walk
• •Must occasionally lift and/or move up to 10 pounds
• •Close vision
• •Distance vision
• •Color vision
• •Peripheral vision
• •Depth perception
• •Ability to adjust focus

Desired Qualifications

• •Bi-lingual (English, Spanish and/or Creole), a plus