American Girl Retail Service Support - Seasonal (Remote - WI)
RemoteIllinois, United States or Wisconsin, United States
Job Summary
Deliver exceptional customer service via phone and email by assisting customers with retail experiences, product inquiries, purchases, reservations, and service-related concerns. Research and resolve issues while striving for first-contact resolution, utilizing multiple systems to process orders accurately and safeguard confidential information. Document all interactions and transactions within company systems while maintaining a thorough understanding of American Girl products, services, and policies. Complete mandatory virtual training prior to assuming duties, attending up to 10 days of sessions totaling 25 to 40 hours per week. Work a flexible schedule of 4 to 20 hours weekly, including weekdays, weekends, and holidays, while residing in Wisconsin or Illinois.
Required Qualifications
- High school diploma or GED
- One to two years of customer service experience
- Exemplary attendance record
- Demonstrated job performance
- Ability to attend mandatory virtual training for up to 10 days
- Availability to participate in a training schedule of 25 to 40 hours per week, Monday through Friday, between 8:30 a.m. and 4:30 p.m. CDT or 5:00 p.m. and 10:00 p.m. CDT
- Minimum typing speed of 30 words per minute (WPM) or 880 keystrokes per minute
- Basic math skills, including addition, subtraction, multiplication, and division
- Strong computer proficiency, including experience with Windows operating systems and various software applications
- Ability to learn and demonstrate proficiency in customer service and transactional systems
- Strong data entry skills with a high degree of accuracy and attention to detail
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to exercise sound judgment when responding to customer inquiries
- Demonstrated customer-focused mindset with the ability to understand and respond to customer needs
- Ability to communicate clearly, confidently, and professionally with a variety of audiences
- Strong problem-solving and issue-resolution skills
- Ability to act decisively, demonstrate urgency, and effectively remove barriers to achieve desired outcomes
- Ability to remain professional and composed when managing customer expectations and fluctuating workloads
- Ability to work independently in a remote environment while effectively collaborating with team members and retail partners
- Residence in Wisconsin or Illinois
Desired Qualifications
- Customer service experience preferably in a call center, consumer services, retail support, or similar environment
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