American Girl Retail Service Support - Seasonal (Remote - IL)
RemoteIllinois, United States or Wisconsin, United States
Job Summary
Deliver exceptional customer service via phone and email by assisting customers with retail experiences, product inquiries, purchases, reservations, and service-related concerns. Research and resolve customer issues while striving for first-contact resolution, utilizing multiple systems to process orders accurately and safeguard confidential information. Maintain a thorough understanding of American Girl products, services, and policies to create relevant, respectful, and personalized interactions. Complete mandatory virtual training for up to 10 days, scheduled Monday through Friday between 8:30 a.m. and 10:00 p.m. CDT, with a weekly commitment of 25 to 40 hours. Work flexible schedules ranging from 4 to 20 hours per week, including weekends and holidays, while residing in Wisconsin or Illinois.
Required Qualifications
- High school diploma or GED
- One to two years of customer service experience
- Exemplary attendance record
- Must be able to attend mandatory virtual training for up to 10 days
- Must be available to participate in a training schedule of 25 to 40 hours per week, Monday through Friday, between 8:30 a.m. and 4:30 p.m. CDT or 5:00 p.m. and 10:00 p.m. CDT
- Minimum typing speed of 30 words per minute (WPM) or 880 keystrokes per minute
- Basic math skills, including addition, subtraction, multiplication, and division
- Strong computer proficiency, including experience with Windows operating systems and various software applications
- Ability to learn and demonstrate proficiency in customer service and transactional systems
- Strong data entry skills with a high degree of accuracy and attention to detail
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to exercise sound judgment when responding to customer inquiries
- Demonstrated customer-focused mindset with the ability to understand and respond to customer needs
- Ability to communicate clearly, confidently, and professionally with a variety of audiences
- Strong problem-solving and issue-resolution skills
- Ability to act decisively, demonstrate urgency, and effectively remove barriers to achieve desired outcomes
- Ability to remain professional and composed when managing customer expectations and fluctuating workloads
- Ability to work independently in a remote environment while effectively collaborating with team members and retail partners
- Must reside in Wisconsin or Illinois and work from the home address provided to the Company
Desired Qualifications
- preferably in a call center, consumer services, retail support, or similar environment
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