American Girl NYC - Personal Shopping Assistant (seasonal)
$39,520–$39,520 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Provide premium customer service by asking questions, recording concerns, and offering suggestions to clients. Assist with selling and booking in-store special events and Bistro parties, including checking guests in and preparing gifts and goodie bags. Support personal shopping appointments through pre-appointment preparation and floor assistance. Initiate and respond to client communications, schedule appointments, and follow up as needed. Utilize Microsoft applications like Outlook for administrative duties while staying current on product knowledge. Balance tasks while supporting Personal Shoppers individually and follow all company standards consistently.
Required Qualifications
- 1 to 2 years of retail sales and service experience
- Previous experience in office administration
- Must have computer skills, including familiarity with Microsoft Office applications (Word, Excel and Outlook)
- Demonstrated ability working with a broad and diverse work force and customer base, including working with children
- Excellent organizational and time management skills
- Strong verbal and written communication skills
- Team player; flexible to meet changing business demands
- Must be available to work evening, weekend, and holiday shifts
Desired Qualifications
- 1 to 2 years of retail sales and service experience preferred
- Previous experience in office administration a bonus
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