Ambulatory Services Representative

Ambulatory Services Representative II supports front desk operations in a Psychiatry community behavioral health center, handling patient check-in, scheduling, registration, outreach, insurance verification, charge entry, billing, and broader administrative duties to optimize daily flow. Responsibilities include front-end customer service, managing MPI demographics, coordinating appointments (including consults, tests, and cross-booking interpreters), pre-authorization and referrals, and assisting with credentialing and routine office tasks. Required skills include excellent English communication, strong customer service, ability to handle multiple priorities, confidentiality, and proficiency with Microsoft Office and hospital registration/billing systems. The role requires HS/GED with 3+ years of relevant experience; a Bachelor's or Associate's degree with 1 year of relevant experience is also noted. Compensation ranges from $22.36 to $27.26 hourly (annualized to $46,509–$56,701), with a schedule that includes every third weekend and varying weekday hours at Boston Medical Center. The posting emphasizes equal employment opportunity and compliance with vaccination and background-check requirements.