Ambulatory Service Rep, Primary Care Clinic, 40 Hour, Days

Greet visitors and patients for scheduled and urgent care appointments, verifying demographic and insurance information while collecting co-payments and obtaining consent signatures. Assess patient needs for financial counseling, interpreter services, and social referrals, then direct phone calls to providers or take messages as needed. Schedule urgent care appointments and coordinate treatment by multiple providers, arranging tests and procedures according to established guidelines. Prioritize appointments to optimize patient care and clinical staff utilization, ensuring pre-authorizations and referrals are obtained prior to visits. Scrub patient encounter information electronically, audit billing discrepancies, and maintain accurate records for charges and files. Compose standard form letters for clinician responses and prepare special reports as requested. Comply with departmental policies, health and safety regulations, and referral management rules while demonstrating quality improvement in daily operations.