Amazon Customer Service Team Lead (E-commerce)
$31,200–$41,600 year
Remote · Mexico or Argentina
Job Summary
Amazon Customer Service Team Lead (E-commerce) leads a team of Customer Service Specialists responsible for safeguarding buyer and brand experience across client storefronts, owning team output and development, and serving as the senior subject-matter expert on customer-facing workflows including buyer messaging, feedback and review management, and brand-protection escalations. Responsibilities include managing team cadence and meetings, monitoring KPIs, acting as escalation point for complex cases, designing and improving SOPs/tools, onboarding and training staff, and coordinating with cross-functional teams (Catalog, Case Management, Reimbursements) to resolve issues. Requires coaching and developing teammates, strong written English, data-driven decision making, experience with marketplace workflows, and proficiency with task/knowledge management tools (e.g., Asana). Fully remote within LATAM, with a schedule of Mon–Fri 9AM–5PM PST, and a salary in the $15-$20/hour range.
Required Qualifications
- 3+ years of experience leading a customer service, e-commerce operations, or back-office team
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