Amazon Connect/LEX Engineer with Bedrock ( Immediate Start Preferred)
On-site · Hyderabad, Telangana, India
Job Summary
Amazon Connect/LEX Engineer to design, build, and optimize advanced AWS-based contact center solutions. Responsibilities include coordinating release planning, developing and testing IVR enhancements, building call flows and backend API integrations, managing NICE BU inputs for solution design, routing design and implementation for contact center technology, collaborating with Architecture to develop and deploy APIs, providing technical support and troubleshooting, coordinating issue resolution across multiple teams, and reviewing tickets with agency leadership. Requires 4+ years of hands-on experience with Amazon Connect, DynamoDB, Lambda, Lex Bots, and strong skills in routing design, AWS Lambda-based logic, Python/Node.js/Java, and CI/CD tooling. Nice-to-have experience in other contact center environments (Genesys, Avaya, Cisco). The role supports remote work and offers a relocation program; global reach is emphasized with a Work From Anywhere culture.
Required Qualifications
- 4+ years designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots
- Proven expertise in Amazon Connect including portal widget integration, CRM integration, chatbot development, email, and SMS solutions
- Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, dynamic business hours/holiday routing)
- Proficiency in Python, Node.js, or Java with AWS Lambda API integration
- Familiarity with version control tools (Git, GitHub, TFS)
- Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD
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