Amadeus Travel Manager (Italian)
RemotePortugal
Job Summary
Provide dedicated, personalized support to Italian-speaking business travelers and proactively resolve travel and technical issues, ranging from simple queries to urgent emergencies. Stay updated with travel industry knowledge to ensure best-in-class service delivery while collaborating with global teams to share feedback for continuous product and process improvement. Meet and exceed performance targets by building strong client relationships. Requires professional fluency in Italian and English, mandatory GDS experience (Sabre, Amadeus, or Galileo), and a history in customer service within travel, tourism, or hospitality. Flexible rotating schedules Monday to Sunday between 7 AM and 10 PM. Join a dynamic, international team with opportunities for career growth.
Required Qualifications
- Professional fluency in Italian (C1+)
- Professional fluency in English (C1+)
- Proven experience in using GDS systems (Sabre, Amadeus, or Galileo)
- History in customer service
- Metrics-driven mindset
- Excellent communication skills
- Facility for collaboration
- Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM)
Desired Qualifications
- Experience within the travel, tourism, or hospitality sectors
- Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce)
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